Terms and Conditions

This Agreement was last modified on 18 February 2016.

Welcome to Nagad Bazar, an online super shop serving Bangladesh. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Introduction

Nagad Bazar is an online super shop offering a wide range of products, including groceries, home décor, clothing, and kitchen accessories. After almost five years of operation, we proudly serve over 50,000 premium customers across major cities in Bangladesh each month.
Our goal is to provide high-quality products and reliable delivery service to our valued customers.

2. Acceptance of Terms

By accessing or using our website, placing an order, or creating an account, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy.
If you do not agree with any part of these terms, please do not use our services.

3. Account Registration

  • To place an order, you may be required to create an account with accurate and complete information.

  • You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

  • Nagad Bazar reserves the right to suspend or terminate accounts if we detect fraudulent or abusive behavior.

4. Products and Pricing

  • We strive to provide accurate product information, descriptions, and prices.

  • However, errors may occur. In such cases, Nagad Bazar reserves the right to correct errors or cancel orders with incorrect pricing or product information.

  • Prices and availability of products are subject to change without prior notice.

  • All prices are listed in Bangladeshi Taka (BDT) and include applicable VAT unless stated otherwise.

5. Orders and Payment

  • Orders can be placed through our website or mobile application.

  • Accepted payment methods include Cash on Delivery (COD), Mobile Banking (e.g., bKash, Nagad, Rocket), and Debit/Credit Cards.

  • An order is confirmed only after successful payment or verification.

  • Nagad Bazar reserves the right to cancel or refuse any order at our discretion.

6. Delivery and Shipping

  • We deliver across select locations in Bangladesh. Delivery times may vary depending on your location and product availability.

  • Estimated delivery time will be displayed during checkout.

  • Delivery charges (if applicable) will be clearly mentioned before finalizing your order.

  • If you are unavailable at the time of delivery, our delivery team will attempt a re-delivery or contact you for an alternative arrangement.

7. Returns and Refunds

  • Returns are accepted only for defective, damaged, or incorrect products.

  • Customers must report issues within 48 hours of receiving their order by contacting our customer support.

  • Products must be returned unused, in original packaging, and with proof of purchase.

  • Refunds will be processed after verification and approval, through the same payment method used during purchase.

8. Quality Assurance

Nagad Bazar partners with a large network of trusted suppliers to ensure the highest quality standards.
We strictly monitor and verify all products before dispatch.
However, product color, texture, or packaging may slightly vary due to supplier updates or display settings.

9. Customer Responsibilities

  • Customers are expected to provide accurate delivery addresses and contact details.

  • Misuse of our website, fraudulent transactions, or abusive behavior toward our staff or delivery team will result in account suspension or legal action.

10. Intellectual Property Rights

All content on the Nagad Bazar platform—including logos, designs, images, product listings, and written materials—is the intellectual property of Nagad Bazar.
Unauthorized reproduction or distribution of our content is strictly prohibited.

11. Limitation of Liability

  • Nagad Bazar shall not be liable for indirect, incidental, or consequential damages arising from the use of our platform.

  • We are not responsible for delays or failures due to circumstances beyond our control (e.g., natural disasters, strikes, transportation issues).

12. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
By using our services, you consent to our data practices.

13. Modification of Terms

Nagad Bazar reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will be effective immediately upon posting on our website.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh.
Any disputes arising will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

By using Nagad Bazar’s services, you agree to all the above Terms & Conditions.
Your satisfaction and trust are our top priorities.