Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Welcome to Nagad Bazar Help Center!
Below are the most common questions our customers ask — along with quick and detailed answers to help you shop confidently.

🧾 1. What is Nagad Bazar?

Nagad Bazar is an online super shop in Bangladesh offering a wide range of products including groceries, home décor items, clothing, and kitchen accessories.
We aim to make your shopping experience easy, fast, and reliable — serving over 50,000 satisfied customers every month.

📦 2. How do I place an order on Nagad Bazar?

Placing an order is simple:

  1. Browse our categories and select your desired items.

  2. Add the products to your cart.

  3. Proceed to checkout.

  4. Provide your delivery details and choose a payment method.

  5. Confirm your order — you’ll receive a confirmation message or email shortly.

💳 3. What payment methods are accepted?

We accept multiple secure payment options for your convenience:

  1. Cash on Delivery (COD)

  2. Mobile Banking (bKash, Nagad, Rocket, Upay)

All online transactions are encrypted and completely secure.

🚚 4. Where do you deliver?

We currently deliver across major cities in Bangladesh, including Dhaka, Chattogram, Sylhet, Rajshahi, Khulna, and more.
Delivery coverage may vary by product category and supplier.
You can check your area’s availability during checkout.

⏱️ 5. How long does delivery take?

Delivery time depends on your location and product type:

  • Inside Dhaka: 1–2 working days

  • Outside Dhaka: 2–5 working days
    You’ll receive updates by SMS or email once your order is confirmed and dispatched.

🧾 6. Is there any delivery charge?

Delivery charges depend on your order total and location:

  • Inside Dhaka: 70Taka

  • Outside Dhaka: 120 Taka

🔁 7. Can I return or replace an item?

Yes, we accept returns or replacements under certain conditions:

  • The product is damaged, defective, or incorrect.

  • You report the issue within 48 hours of receiving the order.

  • The item is unused, in original packaging, and has proof of purchase.
    Contact our customer service team for assistance with returns.

💰 8. How do I get a refund?

Once we receive and verify your returned product, your refund will be processed within 5–7 working days via your original payment method (bKash, Nagad, card, etc.).
Refund timelines may vary slightly based on your bank or payment provider.

🛍️ 9. Do you have a minimum order amount?

There is no strict minimum order.
However, a small delivery fee may apply for low-value purchases.
We always recommend combining items to enjoy free or discounted delivery.

🎁 10. Are all products original and authentic?

Absolutely!
All items on Nagad Bazar come directly from verified suppliers and brands.
We ensure strict quality checks so customers receive only genuine and top-quality products.

📱 11. Can I track my order?

Yes! Once your order is confirmed, you’ll receive a tracking ID via SMS or email.
You can use this ID to check your delivery status through our “Track My Order” page or by contacting our support team.

👤 12. How do I create an account?

Creating an account takes just a minute:

  1. Click Sign Up on our website or app.

  2. Enter your name, phone number, email, and password.

  3. Verify your information.
    That’s it! You can now log in, place orders, and track your purchase history.

🧾 13. Can I modify or cancel my order after placing it?

You can modify or cancel an order before it is shipped.
Once an order is dispatched, cancellation is no longer possible.
To request cancellation, contact our customer service as soon as possible.

🔒 14. Is my personal information safe with Nagad Bazar?

Yes. We take data protection seriously.
All your information is handled according to our Privacy Policy, using secure servers and encrypted transactions.
We never share your personal data with unauthorized third parties.

🧾 15. Do you offer bulk or wholesale discounts?

Yes! For corporate, office, or bulk orders, we provide special pricing and flexible delivery options.
Please contact our sales team for quotation or partnership inquiries.

🎉 16. Do you offer promotional offers or discounts?

Yes, we frequently run discount campaigns, flash sales, and voucher offers.
Stay updated by:

  • Subscribing to our newsletter

  • Following us on Facebook, Instagram, or YouTube

  • Checking our homepage for ongoing promotions

🕒 17. What if my order is delayed?

If your delivery is delayed due to unexpected issues (weather, supply chain, or courier delays), our team will inform you promptly and ensure the order is delivered as soon as possible.
You can always contact support to check the latest status.

📧 18. I didn’t receive a confirmation message or email. What should I do?

If you didn’t get a confirmation, please:

  • Check your spam/junk email folder.

  • Verify your contact information is correct.

  • If the issue continues, contact our support team for help confirming your order status.

⭐ 19. Why choose Nagad Bazar?

  • Trusted by 50,000+ premium customers monthly.

  • Wide range of authentic products.

  • Fast and reliable delivery across Bangladesh.

  • Secure payment methods and data protection.

  • Exceptional customer service and hassle-free returns.

Nagad Bazar — Your trusted online super shop for quality, convenience, and care.
If you have more questions, don’t hesitate to contact our customer support — we’re always here to help!