Privacy Policy

This Agreement was last modified on 18 February 2016.

At Nagad Bazar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide when you visit our website, mobile application, or use our services.

By using our platform, you agree to the terms outlined in this Privacy Policy.

1. Introduction

Nagad Bazar is an online super shop in Bangladesh offering groceries, home décor, clothing, and kitchen accessories. We serve over 50,000 premium customers every month, ensuring high-quality service and product delivery.

We understand the importance of privacy and transparency, and this document explains how we handle your information securely and responsibly.

2. Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Payment Information (only processed through secure gateways)

  • Account Login Credentials

b. Non-Personal Information

We also collect data automatically through cookies, analytics tools, and server logs, including:

  • Browser type and version

  • Device type and operating system

  • IP address and approximate location

  • Pages visited and time spent on the website

3. How We Use Your Information

We use the collected data for the following purposes:

  1. Order Processing: To confirm, prepare, and deliver your orders efficiently.

  2. Customer Support: To respond to inquiries, complaints, or feedback.

  3. Account Management: To maintain your account and transaction history.

  4. Marketing and Promotions: To send offers, discounts, and product recommendations (only if you opt in).

  5. Website Improvement: To analyze user behavior and improve website performance.

  6. Legal Compliance: To meet legal and regulatory obligations in Bangladesh.

4. Cookies and Tracking Technologies

Nagad Bazar uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart

  • Analyze website traffic and performance

  • Provide personalized product recommendations

You can disable cookies in your browser settings, but some features of the website may not function properly without them.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in limited cases:

  • Service Providers: With delivery partners, payment gateways, and logistics companies who assist in fulfilling your orders.

  • Legal Authorities: When required by law, court order, or government regulation.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred securely to the new entity.

All partners and service providers are required to maintain strict data confidentiality.

6. Data Storage and Security

We use secure technologies to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • All data is stored on secure servers within Bangladesh or reputable international providers.

  • Sensitive information (like payment data) is encrypted during transmission using SSL (Secure Socket Layer).

  • Access to user data is restricted to authorized employees only.

However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.
Once your information is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

As a user of Nagad Bazar, you have the following rights:

  • Access: Request a copy of your personal information held by us.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data when it’s no longer necessary.

  • Opt-Out: Unsubscribe from marketing or promotional emails at any time.

To exercise these rights, please contact us via email at [Insert Email Address].

9. Payment Information

We use secure third-party payment gateways (e.g., bKash, Nagad, Rocket, debit/credit card processors) to process payments.
Nagad Bazar does not store your full payment card or mobile wallet details.

All financial transactions are encrypted and handled by trusted partners who comply with Bangladesh Bank and international data protection standards.

10. Third-Party Links

Our website may contain links to external websites for your convenience.
Nagad Bazar is not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before sharing any personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
If we become aware that a minor has provided us with personal information, we will delete it immediately.

12. Changes to This Privacy Policy

Nagad Bazar reserves the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on our website.
We encourage users to review this page periodically to stay informed.

13. Consent

By using Nagad Bazar’s website or mobile application, you consent to the collection and use of your information as described in this Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us.

Nagad Bazar is committed to providing you with a secure and trustworthy online shopping experience. Your privacy and confidence are our highest priorities.